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SOLIDWORKS Technical Support

Customer Feedback

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We use Feefo (the global feedback engine) to gather anonymous but certified genuine reviews from our customers.
Review Date
Rating
Product
Review Details
Support
Followed up on problem and very helpful
Support
Fast and detailed response to my support enquiry. The engineer supported me via a screen share and we solved the problem easily.
Support
Just emailing a standard document that doesn't answer the query isn't helping.
Support
Support
Support
Quick response, and knowlagable of my issue, so was able to resolve quickly.
Support
Great service!
Support
fast and useful responses - not a "checklist" type of response but actual useful for our specific case.
Support
Understood the issue, looked at a fix prior to contacting me and discussed and explained the solution clearly saving me a lot of time.
Support
Prompt and competent assistance.
Support
quick response and good answer for me
Support
Great service.
Support
very quick to provide a solution which worked.
Support
Couldn't ask for more.
Support
Very prompt and helpful responses from Amani
Support
Professional and quick response
Support
Always try my hardest not to call although when I do I always get a great service with a fast response.
Support
Niamh resolved my problem quickly and explained it to me so I fully understand and can avoid the same problem in future
Support
Issue has been solved
Support
Quick response, got information I needed in professional and effective manner.
Support
I contact the support team to figure out how to update my software. I was immediately connected with a real human on the phone (Grant) who immediately looked up my details and emailed me a download link. I ran into a few small problems and Grant was incredibly responsive when I emailed with these issues and had me up and running very quickly.
Support
immediate help, quick and easy. thanks!
Support
All the support I have recieved has been very high standard, curteous, prompt, clearly explained.
Support
I HAD ANY PROBLEM THEY GAVE ME THE BEST SOLUTION.
Support
Very Prompt reply to my inquiry, Knowledgeable and sorted my problem in a timely manner.
Support
Excellent response
Support
Prompt, professional response to issue with excellent information shared to resolve.
Support
Polite professional and courteous service.
Support
Very efficient and professional
Support
Took a while to get the issue resolved due to its complexity, but Ryan was amazing and made sure all was good for all my team before signing off
Support
Quick to respond
Support
Paul was very helpful and got us to the end result we needed.

Unfortunately due to some odd limitations not allowing copy paste of transitions a lot of manual intervention was required
Support
The PDM SUPPORT GUYS WERE SUPER HELPFUL AND RESOLVED MULTIPLE ISSUES I HAD WITH RELEASING DRAWINGS AND ALSO SPEEDING UP OUR VPN CONNECTION
Support
The support staff who handled the case were not only friendly and helpful, but they also resolved the issue quickly.
Support
Easy to understand, solved the problem quickly and worked around my schedule.
Support
Fast and very comprehensive response to my enquiry, addressed all the questions I raised fully.
Support
They helped me when i was stuck.
Support
the fix was resolved
Support
These types of messages very often get ignored - I believe its beneficial to check settings and adjust to ensure correct software operation
Support
Help despite machine not supported...
Feedback Response: Thank you for taking the time to provide feedback here. Although your graphics card was not technically supported for use with SOLIDWORKS I'm very glad that we were able to help improve your user experience.
Many thanks
Ed Mellin
Customer Support Manager
Support
Found this issue, showed how to solve it short term and is helping with long term solution.
Support
He answered my questions perfectly and everything is working as it should be
Support
the staff I spoke to focused on the issue within seconds of hearing my problems and rectified the fault within 1 minuet.
Support
Problem not fixed
Feedback Response: Hi, thank you for taking the time to provide feedback here. I can see that the case was initially closed as the issue seemed to be resolved but has now been reopened with further assistance provided. If you require anything further please don't hesitate to get in touch.
Many thanks
Ed Mellin
Customer Support Manager
Support
Very thorough response with plenty of information provided.
Support
Problem sorted very efficiently.
Support
Good service, although my issue wasn't completely resolved, my support representative found ways to workaround it.
Support
Polite, helpful and fixed the issues immediately without any hassle.
Support
Jason was very Responsive and very helpful

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