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Windows 7 Support Ending
Below we have listed links to guides, videos and online resources for some of the most common SOLIDWORKS solutions provided by our support team. If you require further help please
contact our technical support team.
GENERAL FIXES
Fix Common Problems
For model issues try pressing "Ctrl + Q" to force a regeneration of the model data, this fixes many common issues. Other common issues can be fixed by changing settings or repairing SOLIDWORKS.
Bypass SOLIDWORKS Settings
How to Repair SOLIDWORKS
LICENSING
Move and Change Licenses
We are often asked how to move SOLIDWORKS Licenses between machines or change the Serial number used on a machine. See these guides for the details on how.
How to deactivate (transfer a license)
Change SOLIDWORKS Serial Number
PROBLEM CAPTURE
Report a Complicated Issue
If you have a complicated issue and need to contact support you can capture information about your issue and your system by using SOLIDWORKS RX
Capture an RX - With Video
Capture an RX - Without Video
DISPLAY ISSUES
Graphics and Display Fixes
Most display issues are caused by an unsupported graphics card, or driver. To diagnose whether your card is the issue try running in Open GL safe mode.
Run Safe Mode: OpenGL
Download Latest Graphics Drivers
Fix Mod-Diam Display Error
HARDWARE
Hardware Support and Advice
Whether you're trying to select hardware to purchase or need a hand getting set up, these guides have you covered.
Choosing Hardware Guide
Hardware Setup & Advice
SOLIDWORKS System Requirements
COMMON QUESTIONS
Frequently Asked on Support
Here are a few of the most common questions we're asked on Support.
How to Share Files - Pack & Go
Can SOLIDWORKS Import Step Files?
Can SOLIDWORKS run on a Mac?
ACCOUNT ACCESS
Registration Guides
If you're having trouble setting up an online account for SOLIDWORKS or MySolidSolutions then look no further than these guides.
Create SOLIDWORKS Customer Portal Account
Remove Padlocks from Customer Portal Account
Create a Solid Solutions Account
How to Obtain SOLIDWORKS Xpress Product Codes
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